FAQ

Frequently Asked Questions

🚚 How long does delivery take?
We deliver to the UK within 7-14 business days. All orders are shipped in discreet, unmarked packaging.

📦 Will my order be discreet?
Absolutely. All parcels are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our priority.

💳 What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard) and PayPal.

🔄 Can I return my order?
For hygiene reasons, we are unable to accept returns on intimate products. However, if your item arrives damaged or faulty, please contact us within 48 hours.

📧 How can I contact you?
You can reach us at support@sophiecoavenue.com or via our Contact page.

🔒 Is my personal information safe?
Yes. We take your privacy very seriously. Your personal data is never shared with third parties.